- Why do you not offer refunds or returns for change of mind? Many of our creations include personalized tarot readings where a sacred service has already been rendered just for you. Additionally, the low cost of items versus shipping fees often makes returns un-economical. However, if something doesn't feel right, always reach out to us and we will gladly discuss your options.
- What if my parcel goes astray or arrives damaged? If transit spirits play tricks on your package or your items arrive less than pristine, please reach out to our team immediately so we can help restore the magic.
- Why do you focus on tarot spreads? Honestly, we simply find them more intentional and resonant! It's a personal creative preference, but we always love hearing from you—let us know if you have a specific request or feedback.
- I didn't vibe with my mystery items—can I exchange them? We're so sorry your mystery reveal wasn't quite what you were hoping for! Because these items are intuitively drawn and randomly selected just for you, all mystery items are final sale and cannot be exchanged.
- How do the Mystery Bundles and Envelopes work? Each mystery item is intuitively curated just for you! While you won't know the exact cards or goodies ahead of time, every package is thoughtfully assembled to deliver a balanced, high-quality mix. Think of it as fate choosing its own path to your doorstep.
- Can I request specific cards or themes in my mystery mailer? To keep the magic of the unknown alive, all mystery items are randomized and final sale. Part of the fun is surrendering control and seeing which archetypes choose you!
- How long will my mystical mail take to arrive? Orders typically ship out within 1 to 3 business days. Once dispatched by our earthly couriers, delivery times vary based on your location.